Helping brands move from insight to action
My work inspires change, teaches new ways of thinking and helps teams take action.
Keynotes
Spark inspiration
My keynotes are created to leave a lasting impression. Not just to inform, but to ignite an idea that could transform your business.
I simplify complex topics like AI, Omnichannel strategy and customer experience design, transforming them into something audiences connect with and giving them insights to act on immediately.
Every talk is grounded in real-world experience, adapted to your industry and tailored to your event’s context.
Speaking topics include:
Total Experience (TX)
Omnichannel Strategy
Customer Experience (CX)
Digital Transformation
AI & Experience Design
Last Mile Delivery
Masterclasses
Build new skills
These deep-dive sessions offer a mix of theory and practice, combining multiple topics into one cohesive learning experience.
Through hands-on, experience-first learning, I help teams and leaders rethink customer journeys, modernise digital strategies, and create solutions that will be carried through into the real world.
Formats include:
Intimate groups or larger audiences
Mixed or company-specific groups
Customised learning journeys that can be tailored to your business needs
Workshops
Reshape how you work
Workshops are where ideas and strategy turn into action. I guide teams through a collaborative session that reimagines the customer and employee experience, using proven methods like design thinking and co-creation to ensure the change we talk about will stick.
Built around methods like design thinking and journey mapping, these workshops empower your people to solve real challenges and carry the momentum forward long after they’ve left the room.
Outcomes include:
Aligned teams with shared priorities
Clear, actionable experience maps
Practical next steps that stick
All sessions are delivered in English, tailored to global audiences, and customised to your organisation’s culture, goals, and challenges (almost) wherever you are in the world.
Upcoming talks
October 18, 2025
Spark inspiration
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October 24, 2025
Reshape how you work
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October 26, 2025
Build skills
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