Real impact, proven results

Explore previous work, client stories, and outcomes from my work with organisations around the world.

Masterclasses:
Omnichannel success blueprint

An Omnichannel masterclass, delivered in Singapore. This talk included a comprehensive guide to total experience, empowering attendees to:

Masterclasses:
Elevate your brand

This talk gave attendees the tools they need to unlock the power of Omnichannel, to drive centricity, revolutionise revenue and elevate both customer and employee experiences. Learning outcomes include:

Navigating the challenges of evolving retail trends
Developing an understanding of Omnichannel and unified commerce
Implementing transformative strategies in customer and employee experience programs
Creating value propositions to enhance customer loyalty

First-hand experience from people I’ve helped

Strategy, guidance and motivation

When I was hired as Loek's manager back in 2016, he had just finished part of a group of experts, one of the most significant projects at Vodafone at that time. A multichannel environment for direct sales channels. Together, we created new abstract goals around the future of retail and sales based on the challenges we were facing with a good customer experience. When Loek gets his hands on a challenge, you end up feeling sorry for the challenge; he tears down the bigger problem, creates strategy and guidance, and motivates each person on any level to start looking forward. Loek created and implemented a couple of Omnichannel capabilities from scratch and never gave up, even while facing considerable challenges in the process.

Simon Farrugia

Amsterdam

A partner and strategic thinker

I worked with Loek at ECCO Shoes, where I was responsible for the wholesale and retail technology agenda, and he was responsible for the global Omnichannel strategy and business execution. Loek was a true thought partner and strategic thinker who gets quickly to the core and drives the right decisions with his stakeholders. With his energy and drive, multiple Omnichannel releases went live in the US, Canada and Australia, delivering critical business value during a tough (C-19) period where many of the retail stores were closed or partially closed. Loek proactively identifies opportunities and quickly prioritises the right things, so that they are delivered quickly to drive customer and business value. It has been a pleasure to work with Loek as my sparring partner. I recommend Loek for any strategic digital and Omnichannel leadership positions in large, global organisations.

Martin D

Amsterdam

Thought leadership and skills

I have been working closely with Loek on planning strategic initiatives related to the enhancement of Omnichannel Service at Staples, where he clearly impressed me with his thought leadership and skills to manage change. Although the organisational set-up was quite complex, he managed to lay down a clear vision and to quickly build momentum around it among the various stakeholders.

Real impact, proven results

Masterclasses:
Omnichannel success blueprint

Masterclasses:
Elevate your brand